Terms and Conditions



                                                                 STORE POLICY


                                                         Happiness Guaranteed


We are incredibly proud of our handcrafted products and our NO.1 priority here at Figue Essence is your Happiness. Which means we stand behind our product 100% no matter what , no questions asked, no ifs, no and's, no buts. If you have a problem, we will solve it, refund it.



Not a common occurrence but the availability of ingredients and raw materials is not always certain whether due to changes in nature or supplier demand, Figue Essence PTY LTD reserves the right to alternate raw ingredients.



1/ Our shipping courier is DHL

2/ Freight calculation is based on weight, volume and destination. 


We will collect and use personal information solely to fulfill the purpose specified. 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Please be advised that only our salon will be closed in accordance with Victoria's Government's announcement and COVID-19 restrictions 

We are still accepting orders via our website, email and orders will be processed and shipped as usual.

Once we are open for salon treatments and aromatherapy services please check our allocated days and times on our bookings page.